Working with Trent Waggoner was great !
Professional and friendly….. roof looks great !
Thanks ,
Richard K
NW Roofing and Siding Pros
2645 Suzanne Way #2d, Eugene
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This company did our roof at a very reasonable price and banged it out in two days. A couple months later, we did a remodel and discovered that whoever installed the previous skylight, the one that they replaced, did a poor job of framing … More the skylight. NW Roofing and Siding had no way of knowing. It wasn't on them. I gave them a call, unsure if they would fix it as part of the warranty, and their response was immediate. Joe and Fernando came over in about an hour. We framed it correctly and Fernando reinstalled the skylight. Everything was good to go about 2 hours after my initial call. They dropped everything they were doing on their jobs and fixed something that wasn't their fault in the first place. There was no argument or further discussion when I explained the problem. They just fixed it. Five stars for customer service.
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Needing a new composition roof that seemed to fail over night we consulted friends, neighbors & collogues. We were referred to NWRS more than any other. Based solely on those recommendations we contacted Dan Roseberry, their Sales … More Manager. He responded immediately answering our questions, submitting a bid the following day. Unlike some, there was no non-sense or high pressure marketing involved. Without hesitation I can say they did what they said. With a three to four day weather window they managed to reroof our home in record time. You couldn't ask for a better crew. They were on time, worked a full day, were all business & actually cared about the quality of their work. Everyone was courteous, respectful and kept us informed. And when they were done, you couldn't tell they had been there. . . except the roof didn't leak anymore. It's difficult to find this kind of professionalism anywhere.
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NWRS were very responsive, communication was better than expected, and it looks like they did a great job! Thanks to Joe for the great communication and Fernando for the on-site work and communication. Fast and efficient! Exceeded my expectations! … More
